FAQs

You will get a confirmation email or SMS text as soon as your order has been shipped. You can track your order on Royal Mail Tracking with the tracking number provided in the confirmation email/SMS text sent. It may take 48 hours for tracking updates to appear.

Please let us know as soon as possible at orders@glrfashion.com if you need us to cancel your order. Our warehouse team starts to work on your order as soon as it has been placed; if the order has been dispatched, we are unable to cancel it.

We are sorry to advise once an order has been dispatched, it is not possible to amend. Please note, providing the correct delivery address is the customer's responsibility. Therefore, we are unable to issue a refund for orders lost in transit due to an incorrect address.

Please accept our sincerest apologies for receiving a faulty or incorrect item. Reach out to us at orders@glrfashion.com with your order number, a brief description, and clear images of the item, and we will be happy to help.

How to Start Your Return:

1. Create Your Label: Please create your return label using the following link:
Royal Mail Return Portal

2. Check the Page: Once the page opens, make sure it says GLR Fashion at the top.

3. Include Your Details: When returning your parcel, kindly include a note with your full name, order number, and the reason for your return.

Items must be returned within 14 working days of receipt. For more information about our return policy, don’t forget to visit our Return & Exchange page.

Important: Please keep your Royal Mail return receipt safe until funds are cleared into your account.